Customers reviews

Smartmarket – Same day supermarket grocery delivery service in Luxembourg!

5.0

Basé sur 187 avis

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Amelia Ellis

18:54 17 Apr 23

I’m really impressed. Luxembourg was lacking this type of service. Selection of products was quite wide, fair prices. I will definitely be ordering again, very easy to use the website. Driver was helpful and friendly. I like how they communicate with you via WhatsApp to confirm delivery time and if there’s items out of stock and you can actually reply, it isn’t just a “do not reply” message.Fruit and veg was fresh (not always the case with other grocery delivery services I used in the past). Very happy 😊

Nin M

18:56 21 Feb 23

Very good! I am vegetarian and found a lot of nice bio products in the shop. Everything I received is fresh and good quality. The delivery comes at the time preliminary stated on the order confirmation, preceded by a WhatsApp message confirming the exact delivery timing 30 min in advance. Overall ,I am very satisfied with the service!

Bob Mertens

19:57 24 Jan 23

Very good service. The staff is very nice and responsive. I ordered some groceries I couldn't get around where I usually shop. Delivery was possible after I was back from work. Totally uncomplicated. Contact was over a messenger app, so the exact time of delivery was 100% correct. Great overall experience!

Gracie Clemens

21:26 17 Jan 23

My best friend recently lost her father, just a few days before her birthday, so myself and another friend wanted to send her & her family a grocery delivery, only we are all living in different countries.As a first-time shopper, Smartmarket was super easy to use, easy to find what we needed, a wide selection of foods, and they delivered it the next day, in time for her birthday, and the driver was so patient and kind to make sure she received it.Thank you Smartcart, for helping us deliver this very important gift!! 🙂

Derrick Johns

14:37 28 Dec 22

The team went over and above to make the delivery special and customized, as it was an international order as a gift. Communication was fantastic super clear and focused. Great service!!

Viktoria Frese

14:54 02 Dec 22

The team responds very fast and is also very kind to customers. I had a great overall experience as all products I received were in great quality and only 2 weren't in stock, but those got replaced as I asked them to do in that case. Overall a great experience 😄

Evelīna Gaišonoka

22:04 30 Nov 22

Excellent service, attitude and speed. Needed groceries urgently and I was surprised how smoothly my order was processed and delivered. All I needed to do was spend 10min online and I got all I need in no time.+ 90% of my order were veggies and were selected fresh and in excellent condition - super happy about that! 🙏Thank you!

Elena Moreno Bello

17:26 23 Aug 22

Great experience! I ordered for the first time and in less than 2 hours I received my order.I got fast replies to my questions through the website. Some of the products were upgraded to make sure you receive the same that you order or more, but never less. I highly appreciated this.I’ll order again for sure 🙂

Sylvie Wirth

08:04 22 Aug 22

Excellent service really needed in Luxembourg. Great selection , great service, very friendly and effective.Delivery very fast.I will surely recommend it to my family and order again.

Katie Henson

12:35 18 Aug 22

Really enjoyed my Smartmarket experience! The online portal made finding my items easy and delivery was same day. A couple of the items I had selected were not available in the store, and the shopper did a great job of sending me some alternate options. I would definitely recommend using Smartmarket.

Aurore Devillez

19:08 01 Aug 22

We are extremely happy of the service delivered by Smartmarket. I have put the order last night and was already delivered the day after (today) during lunch break. Some articles were not available but were replaced by same or even better products. The delivery person was very kind and I was updated of each step. We really enjoyed our order and will definitely order again!

Panagiotis Antonatos

11:30 25 Jun 22

I have found this service on Google as I was looking for delivery due to quarantine. I was really pleased with the service offered. Several delivery slots available even on same day on a Saturday. Delivery happened extremely fast and with constant updates and even live tracking. The site has a great variety of quality products and I was able to find everything that I needed. Thanks for the great service and I certainly use you again in the future

Letitia Roelofse

18:16 20 Jun 22

We got hit with Covid and needed some goodies. I searched online and came across Smartmarket and let me tell you..This was well worth it. Fantastic service. Friendly and professional and delivered right on time. I will certainly recommend them to anyone. Thank you guys. Much appreciated

Miranda Haefeli

19:04 10 Jun 22

I was looking for a grocery delivery service as I had no way of getting to a grocery store, which is how I came across Smartmarket Luxembourg. Their platform is very user-friendly. Selecting your items is quick and easy, you choose your time slot for delivery and once payment is received you get a WhatsApp confirmation. I got confirmation on the delivery time, which was great, as you can plan your day knowing when it will arrive and I could track the driver until he got to my address. Any items that weren’t available I received a similar substitution for ( of which I had options to choose from prior to delivery). On arrival everything was fresh, any cold items cold and it was neatly packed. I can recommend Smartmarkets service to anyone who needs the convenience of getting their groceries delivered for a small delivery fee, with a fast, reliable and friendly service. I will definitely be using them again.

Kseny Amarandos

17:35 17 May 22

I found this web site while searching for online super markets in Luxembourg and it is very good! The prices are the same if not even cheaper than in normal super markets. After I placed my order and it was delivered very quickly with constant updates from the courier about the location of the items and their condition. This website has surpassed my expectations and my experience with it has been amazing. The only nitpick that I could mention is that the website is a bit slow sometimes so it would be nice if there was an option to download an app, but otherwise excellent customer service and an almost flawless website, 5 stars!

Mattia Crosa

07:52 08 May 22

I have used the service by Smartmarket this week for the first time, as I was looking for a same day delivery, and I was positively surprised by it. They are able to provide a super personal experience, communicating by whatsapp from order to delivery. They added something that was not yet in the Luxembourg market!The fresh products I ordered were really good, meaning they were well stored. They didn't use any bags and this is definitely a great point for the environment.I truly hope they expand and are able to provide a bigger array of products with even lower prices. I will certainly order from them again when needing a short delivery! Keep up the good work 🙂

Brie Die

13:07 14 Apr 22

Very easy and smooth procedure to do the grocery shopping. It was such a quick and friendly service that I have to admit I was positively surprised. Unfortunately a few items were not available, but a perfect communication via WhatsApp solved the minor issue immediately. Very friendly and client oriented staff, absolutely excellent and a service to recommend! Congratulations to the team!

Loukas Kaskarelis

11:28 05 Apr 22

Excellent new service that was desperately lacking in Luxembourg. They have a great selection and a wide range of products available. Even better is their excellent communication on the delivery time and potential products being out of stock or adjustments to pricing. Absolutely no negative surprises. Highly recommended, do not hesitate to give them a try!

Mariana Morgado

17:14 28 Mar 22

I needed a specific type of tea, that is very hard to find, to make a research experiment, and I found it in Smartmarket Luxembourg. Even though they do not send abroad by default, the customer service is one of the best I have ever had to deal with. They confirmed it was the tea I needed through the chat and were flexible enough to send it to me accross Europe. We kept on communicating via e-mail and they even sent me photos of the package before sending. Everything was very straightforward and fast. The staff is super nice and friendly. I highly recommend Smartmarket Luxembourg.

Yana Stotland

14:39 17 Mar 22

I want to give a glowing review to Smartmarket. The people there came through for myself and a close family friend in a somewhat desperate time of need. My friend, who was traveling from New York for work, had gotten sick. My friend was stuck in his hotel without sufficient food. At around 5pm, I was able to place an order for delivery from Smartmarket to my friends' hotel room. Although the online scheduling only showed delivery for the following day, the people there understood the situation and graciously agreed to deliver the food ASAP. My friend and I cannot thank them enough for their compassion and generous service. I was able to "chat" in English during the checking out process and received great support. The idea of ordering food from New York in Luxembourg and having it delivered to a hotel there the same day - just AMAZING!! Also, the produce was of fantastic quality and prices quite reasonable!

Yen Nguyen

14:30 23 Feb 22

I had a great experience ordering at Smartmarket Luxembourg and can highly recommend the service. The service is excellent and very friendly. They messaged me previously when they arrive. I ordered in the night and received the delivery earlier than expected the next day. I ordered a lot of drinks and they even brought me the delivery into my flat. Thank you so much for your kind service and keep up the good work! 🙂 I will definitely order again. Best of luck!

J M

20:17 01 Feb 22

Amazing! Will definitely order here again! Everything went perfectly. In my order I also had some champagne paper glass that were not available in the store available so they reached out to me asking if I wanted to have a substitute. They ended up offering me a set of 12 real champagne glasses with no extra charge. The staff is also super friendly! Highly recommended 🙂

Vanessa Gatt

12:51 01 Feb 22

Very happy with the service I received from Smartmarket Luxembourg. The delivery time was fast and the communication was great at all times: I received a message when the order was received, when it was being processed and the driver even shared his location with me while he was on the way so I knew exactly when to expect him. And very friendly service to add! Will definitely use the service again 🙂

Wout

22:29 12 Jan 22

Amazing! And so Nice that they send so much updates. Asked to add a personal note to deliver something to a friend which they did very nicely! Have a good evening and thank you so much

Ann Salvador

11:26 07 Jan 22

Really great customer service and would highly recommend them! Communicative, very helpful and friendly staff. Especially useful during the Covid 19 pandemic. Delivery was even earlier than the expected time. Best ever! Thank you very much for an excellent service 🙂

Zalina S.

09:40 22 Dec 21

Hi! Usually I’m not a person who leaves comments but for this online shop I will do an exception as I can highly recommend it! All products were very good selected and the service is excellent! Definitely I will use them more! Happy to have such shop in Luxembourg!

Gaia Pempinello

23:29 11 Dec 21

Amazing service ! Staff very friendly and available.The delivery has been done on time, I ordered the night at 10 pm and the day after at 10 am I received it.They called me before to ask me my convenient time for the delivery. An ordered item needed to be substituted and they offered me the difference of price. I enjoyed this service and I will do it again 🙂

Shilpa Gore

18:17 11 Dec 21

Absolutely amazing service. The order was perfectly in order, well packed, very fresh and delivered on the scheduled time. Staff is extremely friendly and helpful and very pleasant. Super happy with the service and the quality of experience. Finally I am glad that this service is now available in Luxembourg. I would recommend everyone to try it. Super convenient, great costumer service and really saves a lot of time.

Mythreyi Chari

19:59 06 Dec 21

Very happy to have found this website. They have a wide variety of products of different brands and reasonably priced. Their service is one of the best. They kept me informed of my delivery and let me know when my order was en route. I could track it as well. Overall, extremely happy and trustworthy. They have got themselves some loyal customers.

Aya Sameh

14:04 22 Nov 21

Great service, My order came at the same day within a few hours, the quality of the products was perfect specially fruits and vegetables.Will definitely order again.

Khushbu Lulla

09:13 13 Nov 21

This online supermarket is a blessing. The service is very good, they helped us take the products upstairs. The order comes in baskets and you have to empty them meanwhile they wait for you (found this super eco-friendly).The products are so fresh and exactly the articles we order. They also keep in mind the expire date of the products, like eggs(was amazed with this). We will surely repeat!! 😍🤗

Iliana Kolliri

20:50 11 Oct 21

Efficient and kind team, I am quite satisfied with my first order. Recommended service, especially for people that want to gain time in their daily lives.

stefan corthouts

06:05 07 Oct 21

Excellent experience with Smartmarket. Wasn't aware of them but tried them a first time. They sourced my products very efficiently, very user friendly website (with already a large selection of produce), efficient communication and punctual (covid-proof) delivery. Feels like the "concierge" service that I experienced when living abroad. Great concept and would recommend them. I will definitely use them again.

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