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Service

Minimum order amount is €50. We are doing our best to reduce this amount in the future and keep our delivery service level high.

In case you have forgotten items, you can contact us via chat, email or phone and we will add it to your order in case your basket is not yet collected by your personal shopper.

In the store, your order is collected by a personal shopper. In case a product in the store ran out of stock or the whole batch has poor quality, your personal shopper will call you, explain the situation and offer replacement options.

The orders are packaged in carton boxes, thermal bags and containers.

Frozen goods are delivered in thermal bags and containers.

Payment is done electronically upon confirmation of your order at checkout page. You can pay by credit card. We use Stripe – the best and most secure online payment service.

In case you are not happy with one of the products, please contact us via email, chat or phone and we’ll arrange refund or propose other alternatives. You will pay only for the basket you are happy with.

You can place such an order, but please contact us first to check if we have this quantity of product in stock. The same goes for heavy products like multiple water packs.
Abusive orders may not be accepted, however we will do our best to deliver as much as possible 🙂

The service fee is primarily the cost of your personal shopper and helps us provide you with on-demand customer support. The service fee is €7.50 and does not depend on your shopping cart total.

The total amount due will be the price of your basket, a delivery charge of €9.50 and a service fee of €7.50.

Delivery

We deliver 5 days a week from Monday to Friday. We are aiming to have Saturday and Sunday deliveries in the future as well.

We currently have 3x time slots for delivery.

At checkout you will be able to choose your delivery day and time slot. In case you are not able to choose desired time slot, it means that we have already maximum amount of orders for that time slot and cannot accept more at the moment.

20:00 – 21:00 : for orders received before 17h00

20:00 – 22:00 : for orders received before 18h00

20:00 – 23:00 : for orders received before 19h00

At this moment we unfortunately do not offer free delivery as many shoppers and couriers are involved in collecting your basket.

Currently, delivery takes place in the following regions:
– Luxemburg
– Capellen
– Esch-sur-Alzette

We are working hard to expand our delivery area and reduce delivery costs.

See delivery area below.

In such cases please contact us via chat, email or phone and we will reschedule your delivery.

Delivery fee by region:

  1. District of Luxembourg = €9,50
    • Luxembourg
    • Capellen
    • Esch-sur-Alzette
    • Mersch (outside our delivery area)
  2. District of Grevenmacher = Outside our delivery area
    • Grevenmacher
    • Echternach
    • Remich
  3. District of Diekirch = Outside our delivery area
    • Diekirch
    • Clervaux
    • Redange
    • Vianden
    • Wiltz

We provide delivery by our own courier service, equipped with eco-friendly electric bikes for short distances and cars for longer distances, modern equipment, protective helmets, antiseptics, gloves and masks.

Picking and packing, and delivery services may be performed by third parties, which may include retailer personnel, independent contractors, and third party logistics providers.

Our delivery team uses antiseptics, gloves and masks. Our couriers undergo daily temperature control. At your doorstep we respect social distancing.

Delivery Slots: Monday - Friday (excl. Public Holidays)

We currently have 3x time slots for delivery.

At checkout you will be able to choose your delivery day and time slot. In case you are not able to choose desired time slot, it means that we have already maximum amount of orders for that time slot and cannot accept more at the moment.

20:00 – 21:00 : for orders received before 17h00

20:00 – 22:00 : for orders received before 18h00

20:00 – 23:00 : for orders received before 19h00

Delivery Area

    1. District of Luxembourg = €9,50
      • Luxembourg
      • Capellen
      • Esch-sur-Alzette
      • Mersch (outside our delivery area)
    2. District of Grevenmacher = Outside our delivery area
      • Grevenmacher
      • Echternach
      • Remich
    3. District of Diekirch = Outside our delivery area
      • Diekirch
      • Clervaux
      • Redange
      • Vianden
      • Wiltz