Delivery timeslots: Monday - Friday (excl. Public Holidays)
At checkout page, you will be able to choose the day and time of delivery. If you are unable to select your preferred time slot, this means that we already have a maximum number of orders for that time slot and cannot accept any further orders at this time. Delivery times: from 10h00 to 23:00 in timeslots of 60 minutes.
At the moment, our delivery service covers:
ZONE 1 : delivery from 10h00 until 23h00
Luxembourg, Strassen, Bertrange, Hesperange, Howald, Itzig, Alzingen, Fentange
ZONE 2 : delivery from 19h00 until 23h00
Bereldange, Contern, Ernster, Findel, Hassel, Heisdorf, Helmsange, Hostert, Medingen, Moutfort, Mullendorf, Munsbach, Neuhaeusgen, Niederanven, Oberanven, Oetrange, Rameldange, Sandweiler, Schrassig, Schuttrange, Senningen, Senningerberg, Steinsel, Syren, Uebersyren, Walferdange, Weiler-la-Tour.
We’re actively improving our delivery reach to neighboring communities and minimizing delivery times wherever possible.
|
Delivery Zone |
Orders received before |
Delivery timeslot |
|---|---|---|
|
ZONE 1 |
Orders received before 09:00 | Delivery 10:00 - 11:00 (or later) |
| ZONE 1 | Orders received before 10:00 | Delivery 11:00 - 12:00 (or later) |
| ZONE 1 | Orders received before 11:00 | Delivery 12:00 - 13:00 (or later) |
|
ZONE 1 |
Orders received before 12:00 | Delivery 13:00 - 14:00 (or later) |
|
ZONE 1 |
Orders received before 13:00 | Delivery 14:00 - 15:00 (or later) |
|
ZONE 1 |
Orders received before 14:00 | Delivery 15:00 - 16:00 (or later) |
|
ZONE 1 |
Orders received before 15:00 |
Delivery 16:00 - 17:00 (or later) |
|
ZONE 1 |
Orders received before 16:00 |
Delivery 17:00 - 18:00 (or later) |
|
ZONE 1 |
Orders received before 17:00 |
Delivery 18:00 - 19:00 (or later) |
|
ZONE 1 & ZONE 2 |
Orders received before 18:00 |
Delivery 19:00 - 20:00 (or later) / 20:00 - 23:00 (Saturday) |
|
ZONE 1 & ZONE 2 |
Orders received before 19:00 (Monday - Friday) |
Delivery 20:00 - 21:00 / 21:00 - 22:00 / 22:00 - 23:00 |
|
ZONE 1 & ZONE 2 |
Orders received after 19:00 (Monday - Friday) & 18:00 (Saturday) |
Next-day delivery |
How much does this service cost?
At checkout, you’ll see a breakdown of charges that includes:
- The total price of the items in your basket.
- A delivery charge of €9.50 to ensure safe and timely shipping.
- A service fee of €7.50, which includes the picking and packing of the freshest groceries for your order, ensuring you receive only the best quality products. Additionally, this fee covers outstanding live customer support to assist you with any inquiries or issues you may have throughout your shopping experience.
- A Stripe processing fee of 2.50€, which is a standard fee charged by our payment processor for secure transactions.
- Additionally, there’s an Eco bags fee of 1.00€, reflecting our commitment to sustainable packaging practices.
We want to emphasize that we are not a 10-minute delivery service with limited options. Instead, we are an online supermarket with 4000 – 5000 products in our catalogue for you to choose from. Despite our wide selection, we pride ourselves on delivering your order very quickly to your door, no matter how big or heavy it is!
We believe in transparency and want you to understand exactly what you’re paying for. If you have any further questions about these charges, please feel free to reach out to our customer support team.
Delivery area
- District of Luxembourg – €9,50
- Luxembourg city
- Strassen
- Bertrange
- Hesperange
- Leudelange (at the moment outside our delivery area)
- Esch-sur-Alzette (at the moment outside our delivery area)
- Mersch (at the moment outside our delivery area)
- District of Grevenmacher – Outside our delivery zone
- Grevenmacher
- Echternach
- Remich
- District de Diekirch – Outside our delivery zone
- Diekirch
- Clervaux
- Redange
- Vianden
- Wiltz
FAQs
Minimum order amount is €100. We are doing our best to reduce this amount in the future and keep our delivery service level high.
In case you have forgotten items, you can contact us via chat, email or phone and we will add it to your order in case your basket is not yet collected by your personal shopper.
In the store, your order is collected by a personal shopper. In case a product in the store ran out of stock or the whole batch has poor quality, your personal shopper will call you, explain the situation and offer replacement options.
In case you are not happy with one of the products, please contact us via email, chat or phone and we’ll arrange refund or propose other alternatives. You will pay only for the basket you are happy with.
You can place such an order, but please contact us first to check if we have this quantity of product in stock. The same goes for heavy products like multiple water packs.
Abusive orders may not be accepted, however we will do our best to deliver as much as possible 🙂
Payment is done electronically upon confirmation of your order at checkout page. You can pay by credit card. We use Stripe – the best and most secure online payment service.
In such cases please contact us via chat, email or phone and we will reschedule your delivery.
We provide delivery by our own courier service, equipped with eco-friendly electric bikes for short distances and cars for longer distances.
Picking and packing, and delivery services may be performed by third parties, which may include retailer personnel, independent contractors, and third party logistics providers.